Customer Testimonials
Very professional, kept me informed, and a welcoming atmosphere. All of the employees that I interacted with were very kind.
Great dealership and the employees were very kind, helpful and caring. They helped me with the issues that I was having with my vehicle and gave the answer to the problem.
The representative was very polite and helpful and willing to adjust my appointment an accommodate me
Courteous, knowledgeable, Propt The staff,Ryan, was knowledgeable, Courteous & prompt sevice. The staff, Kyan was knowledgeable, courteous and prompt in letting me know about the service my Jeep was getting.
Executed work as requested. No issues with quality of work. Work completed in a timely manner
I had 3 visits to fix the problem, but Tim got me in and out quickly.
Frustrating since it was 4th time dealing w/ same problem. Ky got it fixed in 1 day instead of 2.
I love the inspection video showing me what was wrong with my vehicle It showed me the exact issue and I appreciate them showing me that proof and not just saying it
Great. But when you rotate tires, it would be nice if you made sure that the tire pressures were right. My Ram 2500 had 75psi in the rear and 73 psi in the front. Should be 65 front, 70 rear. I had to stop after I left the dealership to adjust air accordingly.
I requested them to collect oil samples from my oil change and there techs got them for me . Appreciated !
There has been many changes in service advisors during the past year. Service has improved significantly with wait times.
Always a pleasant experience working with the service staff. I would use them for future service needs.
Very friendly and knowledgeable folks was a pleasure to deal with them And they cared about my problems with my car
My previous experience i wasn't happy. This time Im very happy. Tim went above and beyond. Very satisfied
Responsive. Transparent with details of repair. I was happy me vehicle was ready when they said it would be.
Service department got me in quickly and got me taken care of quickly. Thank you for getting my vehicle taken care of.
Took my truck in. Got the oil changed and my other issue resolved in a few hours and picked it up before close.
There was a delay on the arrival of the parts needed, but was scheduled right away.
Friendly and professional and very helpful He has helped us several times over the past year on my truck and van
Oil change. State safety inspection. Recommended a wheel alignment which I got. Very happy with customer service and service overall...
Tim was courteous and professional. My car was ready on time. The waiting area was clean and inviting.
This gentleman make an exceptional experience every time i go for service , he is amazing professional and a great assist to your company,
Everyone was very nice and courteous. Thank you very much. I have a mazda, and I could take it to southern mazda, but I think I will continue to bring it to this location.
Great experience at the dealership! Kyan was very kind and diligent. The staff was friendly, professional, and got my oil change taken care of. The process was smooth, and I appreciated the great customer service.
My stay was abit lengthy this time. My advisor couldn't find my appointment right away due to the fact that the IA maybe didn't put it in the right place. Eventually though it was found.
I love home professional there team is. The quality of their work is great. Those mechanics have my truck running like a beast
⭐⭐⭐⭐⭐ Outstanding Customer Service and a Great Truck-Buying Experience!
I purchased my truck from Southern Chrysler Dodge Jeep Ram Newport News in May 2026, and I couldn’t be happier with the experience! From start to finish, the customer service was outstanding. The staff was professional, friendly, accommodating, and genuinely committed to making sure I was satisfied with my purchase.
What really stood out was their flexibility and willingness to work with me to make the buying process as smooth and stress-free as possible. I never felt like just another sale. Instead, I felt that my needs, preferences, and overall satisfaction were ... Read More Google - Oct 16, 2026
Customer service is polite and knowledgeable, and every service to date has been on time with a short wait
Had 2:30 appt. I was early and it took an hour and a half to do oil change and tire rotation.
This was my first service visit to Suothern Dodge. All requested items were serviced in a timely manner. I will return next time I need service.
Love the text updates and the option to select the recommended services. Wish they would had told me the tires were not on hand and would be a day out. Other than that no complaints.
Excellent Fast good service and great customer service and overall excellent Keep up the great work
Awesome If you want mor surveys answered you need to get rid of the minimum requirement for posting a 5 star review system want accept less than a 15 word response.
Very relaxed intake when I dropped off my truck. Ready in record time Thank you
Waited for repairs and it took less time than I was told. Great service as usual.
Excellent I will be coming back Knowledgeable expedient We'll be telling my friends to go to get service
Excellent customer service skills. Definitely an asset to your company! Prompt, courteous and professional! Very knowledgeable!
Easy and no hassle The staff are nice and respectful. It's nice to do business with them.
Clean environment with helpful and friendly employees If you need to wait there is coffee to enjoy
Solid service managers ans quick service for the most part. I take my GMC there for service all the time.
Excellent response to my issue and clarity in process Awesome customer service from all representatives
I was afraid to go back to dealership because, last visit Whom served me they were miserable, but Julianna was so truthful, respectful, very kind to me.
Love the benefits from the dealership. Really thoughtful of my time Would recommend Southern to anyone
Everything was well taken care of I had no issues and everything went fine. Excellent
Long time customer. Excellent Service. Woul highly recommend a friend and family member. Keep up the good work.
The young man at the service desk was very polite and helpful. And the work was performed in a timely manner
The receiving areas and the waiting area was very clean and comfortable. Everyone was very polite and friendly. Very helpful. I will definitely go back in the future if needed
Quick complete an professional Waiting area was clean as well as the drop off area everyone was polite kind an professional
Happy with efficient and thorough service. Appreciate the Lyft ride to home and return to dealership.
The floor manager is very observant and has a solid pulse on the organization Good supervisor
It was a great experience, service employees were very helpful. They took good care of me and my needs.
Great customer service. Was in and out within 30 minutes. This is one of the best service departments in the area.
I really have to come out and appreciate a few people at Southen CDJR. April, Evan and Kyan have really made me feel like a valued customer. Thank you for your help and support.
Good service but the service took way too long Courteous employees, explained everything and helped with another appointment for my other vehicle
Took care of what I needed for my car repair Kyan is a great customer service representative
Margarita I worked with margarita and she was wonderful That is all I have to say
Fixed a problem well. But...3rd time I brought it in over 2 summers for same non-functional A/C. Hope we got it right.
The employees are great, only thing is i asked to check my breaks an it still makes noise my car only has 4600 miles and it should not be making noise. They did not fix the issue.
They easily figure out what was wrong with my vehicle and produce estimates while I was there and successfully fix my 4 x 4 ram pickup truck
Dealership is very nice and they are very clear on what they will be doing and get things done very fast but efficient
The customer service was excellent. The technician was able to answer my questions and even showed me a video.
I only had contact with the service clerk. They were great and easy to work with
Service charges were stated upfront so there were no surprises. When the service technician got sick, an entirely separate crew took over to ensure my vehicle was ready to go. I showed up after the service department had closed and the front staff were extremely friendly and got my vehicle ready for me even though it was pouring down rain. An excellent experience all the way around.
Kyan and Tim were great as usual helping me get my Wagoneer S squared away. The employees were friendly, competent and efficient. The physical building felt like a luxury car dealership.
It was a good experience. Told them what was happening and they did everything to resolve the problem in a timely manner.
April was very kind, professional, and took time out to help me. I have had to come there a lot and I just appreciate April being professional and making me feel like a valued customer that had to return multiple times.
I was on the wrong side of service, and he called the right place, and they came and took my car to the right pace. Mr. Cupp was very efficient.
I went there with a unique problem with my jeep that a dealership in Williamsburg couldn’t resolve nor could an independent shop. I was at the end of my rope with options when I took it to southern. The service manager took my case and considered it a challenge, and was able to resolve the issue very inexpensively. I’m grateful for him and for his team.
Matter of fact, explained my service accurately. Reasonable costs. Kept in contact with me from start to finish
Julianna was great to work with getting my RAM serviced.It was easy to make an appointment, and communication throughout the process was excellent.
They fixed the problem The tire was flat, the valve was replaced, problem was solved
Superb! Totally professional from start to finish. Many thanks Check in smooth and timely. Always a pleasure to do business with the best dealership .
Customer service oriented. Always a great experience. I have always had a great experience. Highly recommend.
Lube technician was excellent and Tim got me in and out quickly. George Kelly was a big help as well with a problem I have not been able to identify.
Clear communication, quick responses, helped to resolve problems. Only thing I did NOT like was Pam the AI who answered the phone. Would much rather interact with humans because the AI got confused too easily, and it seemed like all the phone callers still had to talk to staff anyway.
The time spent there was very quite and smooth The customer waiting room was nice
I brought my 2024 Ram 2500 in for an oil change that I had made an appointment for. The Fleet and 2500+ trucks get work at the new Mazda dealership. I waited in line and was told to go to the Dodge dealership and I told the manager that they say that every time and when I go to the Dodge half they say they can’t work on my truck. He said he made a call and drive over there. So I went over there and met Mr. Cupp he told me what I already knew, that they didn’t have a ... Read More Google - Aug 29, 2026
Russ and jalouni were the absolute best to work with!!!
Great people and excellent work. Will used S.F. over again. AIRBORNE T.