Customer Testimonials
Everything was well taken care of I had no issues and everything went fine. Excellent
Everything was well taken care of I had no issues and everything went fine. Excellent
Long time customer. Excellent Service. Woul highly recommend a friend and family member. Keep up the good work.
The young man at the service desk was very polite and helpful. And the work was performed in a timely manner
The receiving areas and the waiting area was very clean and comfortable. Everyone was very polite and friendly. Very helpful. I will definitely go back in the future if needed
Quick complete an professional Waiting area was clean as well as the drop off area everyone was polite kind an professional
Happy with efficient and thorough service. Appreciate the Lyft ride to home and return to dealership.
The floor manager is very observant and has a solid pulse on the organization Good supervisor
It was a great experience, service employees were very helpful. They took good care of me and my needs.
Great customer service. Was in and out within 30 minutes. This is one of the best service departments in the area.
Good service but the service took way too long Courteous employees, explained everything and helped with another appointment for my other vehicle
Took care of what I needed for my car repair Kyan is a great customer service representative
Margarita I worked with margarita and she was wonderful That is all I have to say
Fixed a problem well. But...3rd time I brought it in over 2 summers for same non-functional A/C. Hope we got it right.
The employees are great, only thing is i asked to check my breaks an it still makes noise my car only has 4600 miles and it should not be making noise. They did not fix the issue.
They easily figure out what was wrong with my vehicle and produce estimates while I was there and successfully fix my 4 x 4 ram pickup truck
Dealership is very nice and they are very clear on what they will be doing and get things done very fast but efficient
The customer service was excellent. The technician was able to answer my questions and even showed me a video.
I only had contact with the service clerk. They were great and easy to work with
Service charges were stated upfront so there were no surprises. When the service technician got sick, an entirely separate crew took over to ensure my vehicle was ready to go. I showed up after the service department had closed and the front staff were extremely friendly and got my vehicle ready for me even though it was pouring down rain. An excellent experience all the way around.
Kyan and Tim were great as usual helping me get my Wagoneer S squared away. The employees were friendly, competent and efficient. The physical building felt like a luxury car dealership.
It was a good experience. Told them what was happening and they did everything to resolve the problem in a timely manner.
April was very kind, professional, and took time out to help me. I have had to come there a lot and I just appreciate April being professional and making me feel like a valued customer that had to return multiple times.
I was on the wrong side of service, and he called the right place, and they came and took my car to the right pace. Mr. Cupp was very efficient.
I went there with a unique problem with my jeep that a dealership in Williamsburg couldn’t resolve nor could an independent shop. I was at the end of my rope with options when I took it to southern. The service manager took my case and considered it a challenge, and was able to resolve the issue very inexpensively. I’m grateful for him and for his team.
Matter of fact, explained my service accurately. Reasonable costs. Kept in contact with me from start to finish
Julianna was great to work with getting my RAM serviced.It was easy to make an appointment, and communication throughout the process was excellent.
They fixed the problem The tire was flat, the valve was replaced, problem was solved
Superb! Totally professional from start to finish. Many thanks Check in smooth and timely. Always a pleasure to do business with the best dealership .
Customer service oriented. Always a great experience. I have always had a great experience. Highly recommend.
Lube technician was excellent and Tim got me in and out quickly. George Kelly was a big help as well with a problem I have not been able to identify.
Clear communication, quick responses, helped to resolve problems. Only thing I did NOT like was Pam the AI who answered the phone. Would much rather interact with humans because the AI got confused too easily, and it seemed like all the phone callers still had to talk to staff anyway.
The time spent there was very quite and smooth The customer waiting room was nice
Amen to have a recall on my Jeep gladiator looked at probably I was told I could just wait there today and get it done I wasn't there long and it was done
Jermaine has great customer service. He answered all my questions and has been very polite and caring about my needs for caring repair.
Outstanding Service Great job. Fast and Authentic Great place to maintence your vehicle and keep it running top notch.
Great service and fast didn’t take long at all and I didn’t have an appointment.
Personable, professional, and courteous. Listened to my concerns and worked with her technician to identify problems and recommend solutions. Obtained permission before proceeding with services. Checked in on me in the lobby while I waited. Great experience.
I initially had some concerns about my service experience, but the manager personally reached out, listened to my concerns, and invited me to bring my Jeep back so they could make things right. When I returned, the team addressed the issue with my windshield-washer jets and made sure I was taken care of. I truly appreciated the manager’s professionalism, follow-up, and commitment to customer satisfaction. Their effort to resolve the situation turned my experience around, and I’m grateful for the excellent service.
Super clean and very quick service only waited maybe thirty minutes truck was as clean as it arrived very happy
Wow I also own a Nissan. Let me tell you service at Nissan the worst. Service at Chrysler Dodge is the best service I have ever experienced in my life. The facility is deserves five stars ?? ????????. All the services advisor was so professional and nice and polite. Am definitely recommending my co worker to Chrysler Dodge dealership
She was very pleasant. Listen to my needs and concerns. Very professional and kind. What a positive and big difference from a few months ago. Ms.Jenkins customer service skills were greatly appreciated. Thank you.
I made an appointment for a state inspection. The appointment wasn't showing in the computer. The lady who checked me in was fantastic. She still got me in, was courteous. I wasn't met with someone telling me I would have to reschedule. I really appreciated that. I wish I had her name because she was awesome. Later I found out I mistakenly made the appointment for the dealership in Norfolk. Yall can expect me to return for future appointments. Simply put it was how I was treated by your rep. Thx again.
Really good service. Helpful with our needs Thanks for your aid Have a great week
Great service, amazing customer service Proactive response, great hang-out areas, friendly experience with all dealers, welcoming feeling
Easy to schedule, easy check in, state inspection completed in a timely manner. Great experience.
Very friendly atmosphere, clean and kid friendly They take care of the customers needs and wants
Professional and courteous Explain what needed down and took care of recalls. Very efficient Satisfied
Everything was fine. Only critique is I would have liked to get the before/after report on the alignment job.
Clear explanation and straightforward. It was a clear explanation about the procedure of the car and the work progress as well. Everything was explained in a straightforward manner.
Customer courteous and very focused on insuring my experience was stellar Outstanding business acumen and genuine commitment to the customer
Went in for service and everyone was super pleasant and helpful from beginning to end
Great Shaneka was great. Video from service tech was great. As we're the details of what truck needed and why
Professional and knowledgeable They work with you to map out the best maintenance for your vehicle.
Great experience minus the protection plan I was made to buy won't cover carpet nor flaking of pain which I was told from your body department was from the fender repair done there but no one will call me back to fix and protection planning won't cover. Very disappointing
Excellent and courteous service. Service rep and technician completed the required service on time as designated.
Roger was very courteous and understanding of my situation and very helpful. I would recommend Southern service department because of Roger
It was great..like the last time. It was completely fine like the first time I was there.
Simple and easy with great customer service I would come back again with a friend
Okay Wait time was excellent. Sign up time was excellent Just five more words today
Replaced my car's transmission in short order. Took it in and had it back within 3 days.Working well. Just wish there estimate included any extra charges. Credit card charge if not a debit card or check. They did make everything right with me for any miss understanding.
Quick, didn't have me waiting long. Professional, thorough. Great experience Cleon, the service manager, greeted me when he saw me. I've worked with him for over a decade now both at Jeep and his previous location with Mazda, and it's always a pleasure. I know my vehicle is in good hands with his team.
Straightforward and fair deal. Great customer service The salesman and the management team were excellent. The financial team was fast courteous and friendly
Timing was good, Predicted time was accurate And they took good care of my vehicle, clean just like I gave it
Came for a oil change, I was in and out in about 35 min of showing up for my appointment.
Tim, Cleon and the Manager of the services department! They all were SPECTACULAR treated me like a customer should be treated! They were very patient and accommodating and they really went above and beyond! I am so grateful and thankful and happy I will be working with them moving forward and looking to purchase my next jeep the Rubicon from the dealership! This has been the best experience I have had with any Jeep Dealership I have dealt with!!
Very friendly, very helpful! Thank you! Service has been great Since Southern took over the Newport News dealership.
I made an appointment for a recall for my Jeep. Service took exactly the hour I was promised. Showroom was clean and beverages and snacks were offered. Thank you for the great service. This was my first time to Southern. I have been to this location when it was under a different name and have purchased 7 vehicles. I will consider Southern when I'm ready to purchase again.
It was good Roger was courteous, kind, answerd my questions and took care of me.
Outstanding. They explain the process and made me feel comfortable. We are very happy with the experience and ready to enjoy our new car.
Thanks ?? Tim was very friendly and informed me on everything that was completed on my truck.I am just very unhappy with my truck
Shelly at the body shop was very helpful and she kept me posted about my vehicle. People in the service center were very helpful also. Sales personnel were the best. Car buying from them was a breeze.
The service check-in process and the people were great (5 Stars). The service was peformed the same day, and shuttle service was speedy and excellent. The only reason I did not give a 5 Star rating was because the car was returned to me dirty. There were grease/oil marks on the center console, and the driver door sill. I had to go home and clean certain areas of the interior.
Very satisfied with the customer service upon arrival asking what concerns I may have as well the reason im there. They keep me updated with oil change and or what service they are providing. That's why I keep going back.
Everything was as I hoped took right in offered a ride home which I didn't need and keep me informed along the process
Quick and efficient Quick and efficient. An overall positive experience with bo issues from beginning to end.
I couldn't remember Roger:s name when I called to set up an appointmeny. When I arrived...naturally..I had been assigned to someone else. Roger accepted my job anyway! I won't forget his name again! All services completed without issues. Couldn't ask for a better experience.
He is professional and kind. He explained things so I could understand them. He rocks!
He was kind and professional Kyan was kind and professional. He communicated and was friendly
Excellent service. Thank you Very professional and personable and very knowledgeable Technically smart Thank you
My vehicle was at dealership for 30 hrs. I Brought the car in to be service at my 10 am appointment on June 1, 2026 and service was not completed until the next day, June 2, 2026, after 4 pm. Yes, I was inconvenienced. To date, I'm happy with the work done on my car.
Did a very good job working on my vehicle. Price was a lot of money.
Great customer service from everyone I interacted with.
Kyan and Cleon are my favorites and they are absolutely wonderful to work with!
Great work, timely too
Quick thorough service
Service advisor tim cupp is the BEST
The body shop is great and the staff are super nice and responsive. Shelly was incredibly helpfull in facilitating my warranty work and getting me in and out as efficiently as possible
Tim Cupp is one of the best Service Manager’s we have had the pleasure of working with at Southern. He is helpful, very responsive and took care of our needs with zero hassle.
Rating: 10/10 (If I could give higher, I would)
After having horrible experiences at the Hampton and Chesapeake dealerships, I was ready to give up on Dodge service altogether. This Newport News location was the last chance I was giving the brand, and I am so glad I did. This shop is the gold standard for the 757.
Shelley Thompson
was the lead on my case and she is an absolute professional. Not only was she respectful and in constant contact with me, but she also went above and beyond on the pricing, even removing certain items to ensure I got the ... Read More Google - Apr 1, 2026
Russ beach was an amazing person and went above and beyond on getting me in my ram 2500 with no issues whatsoever, will come back in future for another vehicle