Customer Testimonials
These guys on the truck side are awesome! If you've got a Ram definitely go see Jesse in service and ask that Shawn does the work!!! It's nice to have a place to go where you can trust your mechanic to actually fix your vehicle and treat you right!!
I appreciate the shuttle for when you want to leave your vehicle during service. Quick and convenient
Service writer addressed all my concerns and completed work on time. Great team! Thank you!
Iam sohappy that Jermaine is back!
They really want to make a deal. But they don't pressure you either. The additional fees are not very clear. In my case some where just omitted. However going from a Ford family to a dodge family God I love my truck. For the long run i Hope the dealer keeps their word.
The service manager was very nice and helpful. I actually thought I had made an appointment online and somehow I didn’t. He worked us in and actually showed me the fix the my high beam problem. Very polite and accommodating! It was a pleasure working with him.
Kee was great! I highly recommend buying with her.
Excellent Dealership! Service was rapid, professional, and perfect. Diagnosis quick, fixed as quickly. Great experience.
Service support team were exceptional , well trained and professional. They expressed true concern about drivers concerns and required repairs and vehicle adjustments 👍
Alex in Finance was great to work with, he helped us quickly work through paperwork and got right to business! We appreciated his efficiency and support!
Great customer service and the staff is very knowledgeable on their vehicles. Kee was a great salesperson.
I had a great experience getting my vehicle serviced at Southern Chrysler Jeep Dodge Ram
This dealership always provides excellent service to my vehicles. They always are courteous and accommodating.
Southern of Newport News has the absolute greatest people who work there. Buying our Jeep Grand Cherokee Overland was the best experience ever. We will definitely recommend Southern of Newport News to all of our family and friends.
They were about to diagnose what was wrong with my Jeep and had it fixed with 48hrs. They had to get battery from another dealer which is why the turn around was a little longer. I appreciate the text message update provided by Tye. Everyone one was accommodating and nice during my stressful experience which was also very much appreciated.
Came as a walk in for an oil change and they were able to get me in and out in under 1 hour.
very helpful and knowledgeable of my vehicle Staff was very nice
Jermain was very helpful and knowledgeable about the available services. I do wish the detail shop was available to be customers.
We scheduled two leased company vehicles for State Inspection and dropped them off in the morning. Less than two hours later, the service rep called to say the vans were ready for pickup and they had also fixed a programming recall on them! Fast, friendly, efficient service!
Alex!!! Joel!!!!! Great salesmen and very informative and intelligent!! Gave me a great deal and were very nice and respectful.
Alex the 1 Joel is elite and ramon is also elite🔥🔥
Service rep was amazing and listened to my complaint. Had it repaired with awesome response time.
Everything was great. I have no complaints. Everyone was nice and helpful and quick. Thanks
Repair was completed quickly and accurately. The Service writer did an outstanding job communicating with me.
Outstanding service! Much better than the dealership I bought the truck from. I've been coming to you guys for about 2 years now and you never disappoint. Thank you!
Southern CDJR team is fast, efficient, accommodating and fair!
Great customer service from Dominique Bennett my sales person and Russ Beach my finance manager. The entire team at this location is awesome 😃
My husband and I received excellent service at CDJR. Saleman Isaish Stakes and Russ Beach were top notch in CDJR. Their customer service skills were out standing. We love our Jeep.
We had a wonderful experience working with Josh, Isaiah, and Russ. They found us a great vehicle and a deal we could afford. They took their time with us and went above and beyond to make sure we were happy with everything.
Alex Russ Ramon
It was easy to make an appointment but I sat from 0900 until 1345 waiting for the work to be done. And the last item was a new battery for $539!!! I have never heard of a battery costing that much but I wanted my car right. Will it be Southern Auto next time I call????
Excellent buying experience. All the staff were professional at helping with the buying experience. Thank you to the finance manager Russ for working with me. I will buy another car from here again.
Quick, courteous and friendly
Had appointment for 8:30 am got the truck back at 11:30. Was told they where short staffed on mechanics, Was not informed when I brought the vehicle in> I fully understand as I worked in auto repair business for over 30 years. But I should of been informed to make an decision to reschedule another appointment.
John was great, helped us with the purchase of our new truck
Went for service with no appoitment and they were able to accomodate. Would recommend making an appointment however. Excellent staff and decent waiting lounge. Had me in and out hassle free. Would recommend.
I am very new to this dealership and was treated as though I was family with such concern and care for my wishes and the maintenance of my vehicle. I would recommend them to everyone that have need of us sincere and very responsible and thorough dealership.
I took my car in to fix recall that was issued 6 months ago. They were efficient, professional and made the repairs quickly unlike the sorry ,inefficient, unprofessional Chesapeake location where I originally leased the car. I will be taking all my work to Newport News.
Bought a truck, the whole experience was smooth and easy. John, Alex and Russ were all very helpful!
I recently had an exceptional experience at this dealership, which I believe merits sharing. My husband and I were in the market for a new Jeep and a used Ford F-150, and we were particularly focused on securing a favorable deal for our trade-in. The service we received was remarkable. On my initial visit, I was greeted by Hank, the manager, who proved to be exceedingly accommodating. He went above and beyond to assist us throughout the process. While he guided me in selecting a vehicle, Ramon worked diligently with my husband to ensure that both of our needs were ...
My wife and I went in looking for a great deal with a trade in and found it. The sales associate Mr. Ramon Almendarez Jr was there to help us right away and very kind. The GM Mr. Hank Ayaad was honest and kind, he helped us find a great deal for a New vehicle, a used vehicle, and with a trade in. I can't thank them enough for making the day easy and memorable. Also, A huge shout out to our Financial Business Manager Mr. Russ Beach. He made getting the loans quick and painless, very knowledgeable and ...
Always friendly anytime I need parts, and what little work I can't do they handle well. I have also found them to be the least expensive place for tires locally.
Five stars! Alex and Russ are awesome.
Rob alex will ellie
For having service done: easy, online scheduling, great communications, extremely polite and professional employees, clean & comfortable waiting area.
Fantastic customer service. Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!!
I was pleased with the service advisor and the work. They took care of every problem
My experience was awesome! The staff was engaging and eager to help.
Excellent keeping you updated with all repairs. Quick response when you have questions about anything vehicle related.
Isaiah, Josh, and Alex were great along with the manager Hank! Made it a very enjoyable process along with ensuring everything was fully explained. Very happy with my purchase.
Alex, Hank and Sherard were excellent. They delivered the best car buying experience I believe that I have ever received. Edit: I left my sunglasses and garage opener in my trade it and they were fast to let me know the next day. Very helpful group of family. I know where my loyalty for life deserves.
I had been searching for the right vehicle for quite some time, and Amber had been quite helpful finding vehicles that fit our needs. Finally, after finding the right truck, thanks to the GM Hank, we moved forward with assistance from Sam Bell and got the deal done. Also, shoutout to Alex in finance for getting the late hour finance paperwork done. Overall, it was a pretty painless and pleasant process.
Alex, Que, Russ, and Rob were the best team you’ll find. Go buy a car from them TODAY!!!
Sales lady Kee was great so was the managrs
Awesome and quick! Alex and Russ are great!!!
Facility was clean spacious good looks for the eyes Service Department staff was professional warm friendly very helpful
The staff in the service dept and body shop have been great. Very attentive, courteous and helpful
Alex and Russ were very helpful during the buying process, providing information and helping to get the best deal.
Russ Beach was super helpful and knowledgeable. Ty for the kind service!
The service department looks new and clean. I got my Durango serviced today and the process was so smooth and easy. Jermaine was such a gentlemen and made my three year old daughter very comfortable during our wait. He assisted us with getting hot chocolate from the coffee machine and gave us timely updates. Jermaine answered all of my questions promptly and helped me decide on which services were imminent and which ones I could wait on to help me save some money. I highly recommend southern dodge and more specifically Jermaine as an advisor. I felt like he cared ...
Amazing place Russ Beach was great!!! Best customer service 10000/10
Awesome customer service, Russ is amazing!!! Will definitely be back in the future.
Fantastic customer service from Russ!!
Russ is the man! Never had such excellent customer service, will be a customer for life!
Absolutely great experience. William was awesome to with as the salesman and everyone else, manager etc. Were easy going and professional in all aspects of the sale. They gave me an unbelievable price on a new 2024 Ram that I'm incredibly happy with too. I would buy from them again for sure.
Alex, Quan, Russ all were very friendly and helpful. They were all very explanatory! This was a great experience! They even stayed late (after COB) without being upset! Quan is a honest and very thorough salesman. I would recommend him to everyone!
We had SUCH an amazing experience here! We’ve been looking at trucks for 2+ months. We had certain needs in order to haul a camper, and did they go above and beyond to help us. Not only do they have plenty of inventory (can be hard to find nowadays) but their customer service is absolutely phenomenal. Quentin and Hank helped us with the purchase and they did the legwork for the financing. Russ and Alex stayed well past closing to make sure we walked out with the truck that night. If you need to buy any type of vehicle, I ...
Russ Beach, is great, fantastic customer service!
Russ Beach is great to work with - impeccable customer service! 10/10 recommend!!
Russ Beach was great made the experience easy
I am so excited I finally got my Teal Jeep!! Russ was so easy to work with and he got me a great deal for my extended warranty. I will be driving worry free for many years!! Thanks
Alex and Kee were Outstanding!! They made the process really easy for me and my husband. They both made us feel welcome! Come see them!!
Alex and Kee will you get you right price and right vehicle. Give them your time and they’ll give you the ride!
Alex was a great service rep and helped out with everything I needed. The sales manager and sales rep were great too, can’t recommend this dealership enough.
Big shout outs to Que, Alex, Byron, and Hank!! Absolutely great experience with the entire sales staff at the new Southern CDJR. No pressure or annoying sales tactics throughout the several weeks we took to find the perfect vehicle. Our salesmen, Que, stayed reached out when the new GM slashed prices. The GM, Hank, was out front when we got to the lot and engaged us through the whole process, he kept the kids, and genuinely created a welcoming atmosphere. Finally, Byron and Alex, the business managers worked as quick as possible way after closing time to put our deals ...
Customer service was great, staff was very grand helpful even with being short staffed. Thank you Alex Davis, Que, Hank and Byron I will be riding in style!!
This is the third car I have purchased from Southern I would recommend them to anyone. Alex and Kee where awesome.
Alex, Byron and Que were fantastic
I had a great experience with this dealership. The team was very friendly, honest, and professional. The hospitality was awesome. Staff ensured we were comfortable in the waiting room and had refreshments. I ended up purchasing a brand new vehicle and left a very happy customer. Special thanks to the General Manager Hank for finalizing the deal and to salesman Quan for working with me long distance and making arrangements. Customer service is A1 and I highly recommend this company. Thanks for a smooth transaction and great experience. I will be returning soon! 😊
Alex and Kee were great
We are very satisfied with our purchase 2024 Jeep Grand Cherokee L. We did have a few things that were not right but they made sure things were fixed and we were happy.
Alex and John were great! Was very helpful and made it a smooth experience!
Alex, Will, Kee and Tony did an amazing job thanks guys!
General manger Hank Ayaad and sales representative Kee were wonderful to work with. Hank kept all of his promises and Kee help with our every need. They are highly recommended. I will be a repeat customer
Russ and Alexander were exceptionally professional and kind. I do appreciate their attention to detail and time. I would highly recommend these two to any and all! Wonderful experience!
Alex was amazing! Thank you so much for your assistance. I’ll be back in to see you
Alex was great throughout the process. Made buying an easy experience.
Excellent service
Alex the finance manager was great. Love his personality.
Alex was fantastic!!!
Had an overall great experience here, the lot is well organized, and the staff is knowledgeable. I stopped by to check out a vehicle and have my current one appraised to see my options, so I spent a bit more time than expected. The waiting area was spacious, coffee and water were provided. Didn't make my final purchase here, but I had an amazing experience here.